When Will My Order Arrive?
Most orders received before 4:00PM will ship within 1-2 business days, provided the product ordered is currently in stock. Most orders received after 4:00 PM will ship within 2-3 business days.
Orders are not processed or shipped on weekends or major holidays. Other processing times that may be longer for certain products are noted on the website.
Most small orders will ship with parcel carriers, like FedEx or UPS. Larger orders will likely be shipped freight with third-party carriers. Delivery time depends on distance from the warehouse and the freight carrier delivering the shipment.
Eventstable, nor any third-party can guarantee a delivery date.
Take any delivery date given by EventStable or any shipping carrier only as an estimate. EventStable is not responsible for event dates or deadlines.
It is highly recommended to order products far in advance of any events to allow adequate processing time and inspection after delivery.
When the shipment leaves the warehouse, a tracking number will be assigned and sent to the email used at the time of ordering. Please allow tracking up to 24-hours to become active.
Once active, an estimated delivery date and live tracking updates will be available either online or by calling in.
Although shipping damage is rare, we highly recommend that our customers thoroughly inspect each shipment just after taking delivery.
All boxes should be opened, inspected and pieces counted to ensure a complete delivery. Any damages and or/shortages must be noted at the time of delivery. Damages and/or shortages must be reported within 4 days of receipt to EventStable. You'll be required to submit a Claim Request directly on EvenStable's website.
Please ensure that you pass along this information to the person responsible for receiving the shipment.
We strive to offer you the lowest shipping costs available. We work extensively with our carriers to pass on the lowest shipping while maintaining reliable, trouble-free service. Our representatives are happy to provide freight quotes by phone or email.
Online Shipping Calculator
For your convenience, EventStable.com uses an online freight calculator located on each product page, as well as in the shopping cart. You may add products to your cart along with your City, State and Zip Code to calculate freight.
Please note: Multiple item shipments, large volume shipments, or regional shipments may return a rate that is higher than the rates we can offer for your order. If in doubt, please contact us for a custom freight quote.
For Freight Shipments, you need to select the appropriate description of your delivery address. Business addresses are in commercial locations, typically surrounded by other businesses. If your delivery address is a business, select whether you have a loading dock or forklift. This will tell the freight company if their truck will require a lift gate.
Choose the residential option if you are shipping to a house, school, church, or other limited access area. Be sure to choose residential even if you run your business from home. If a shipment is over 100 lbs, which most will be for the freight calculator to kick in, you will need a lift gate delivery.
Will They Call Me Before Delivery?
Not every freight carrier will automatically book the shipment with a call before delivery. Please let us know at the time of ordering, or in the order notes if you would like a call before delivery, so the shipment can be booked accordingly.
EventStable cannot be held liable for missed deliveries, and does not guarantee a delivery time or window. You can call in to the carrier or check online for live updates once tracking information is active.
Curbside Freight Delivery
For freight shipments delivering to a residential or limited access location, the carrier will deliver to the nearest point that the truck can accommodate. For example: If there is a long narrow driveway leading to the delivery location, the carrier will deliver at the entrance of the driveway. It will be the customers responsibility to assist in getting the shipment to the final location.
Will They Bring My Freight Inside
Freight carriers will not bring the shipment inside, unless specifically booked as a “white glove delivery.”
We can run quotes for white glove deliveries, but beware: they are usually very costly. Most often, the carrier will bring the freight as close to the final destination as the truck will allow.
If you have a loading dock, or a forklift, you can use these to make unloading freight easier. Otherwise, the carrier will be booked with a liftgate.
Oversized freight may have to be off-loaded by hand. We suggest keeping an eye on the delivery date, and having helping-hands available when the shipment arrives to help offload and unpack.
If you need assistance with off-loading oversize freight, (too large for lift gate service) please contact our customer service department so we can assist with making arrangements on your behalf with the freight carrier. In the event items are not able to be off-loaded by hand, a fork lift rental may be required. Any additional fees accrued will be billed to the customer.
Expedited and Guaranteed Deliveries
If you need your items by a specific date, reach out to our sales team for an expedited or guaranteed delivery quote. We will try our best to book with a carrier capable of meeting the deadline.
It is still important to note that even a “guaranteed delivery” is not 100% guaranteed- on the slight chance the freight carrier runs into serious delays.
These can be situations like emergencies and dangerous weather- which are both unforeseen circumstances, that neither the carrier or EventStable is responsible for, or capable of influencing.
We will do everything in our power to aid in getting your shipment delivered on time, but it is important to have a back-up plan just in case.
Shipping Small Orders
Small items in low quantities can usually ship with parcel carriers, like FedEx. Although shipping damage is rare, we highly recommend that our customers thoroughly inspect each shipment just after taking delivery.
All boxes should be opened, inspected and pieces counted to ensure a complete delivery. Any damages and or/shortages must be noted at the time of delivery. Damages and/or shortages must be reported within 24 hours of receipt to EventStable.
You'll be required to submit a Claim Request directly on EvenStable's website.
Please ensure that you pass along this information to the person responsible for receiving the shipment.
When purchasing tables, chairs, and other large event equipment, shipping is a bit more complicated than just putting it in a box and sticking it in the mailbox. Most times, event equipment has to ship with freight carriers.
This means it’s on a pallet and brought by big box trucks, like the semi-trucks you see driving down the highway. Receiving a freight shipment can be intimidating, especially if it’s your first one.
Occasionally, although rare, freight damages can happen during transit as well. This guide will explain how to sign for a shipment, and what to do if something goes wrong or shows up damaged.
The first thing you’ll want to do when receiving a freight shipment, is find out the delivery date. If you are unavailable during certain days or times, you can contact the freight company beforehand to set up a delivery appointment to avoid missing the delivery! If you order through EventStable, you will receive a shipment email after your order leaves our warehouse.
Your tracking information will be included, which you can use to track your order, see the delivery date, and get contact information for an appointment if you need it!
Signing For Your Freight Shipment
When the shipment arrives, the freight company will offload the freight. It’s important to keep in mind that the delivery drivers will NOT bring the freight inside, unless the shipment is specifically booked as a “white glove delivery” (yeah, it’s THAT fancy…) When the shipment is off the truck, ask the driver to wait while you inspect the shipment.
If they refuse, make absolutely sure that you note that the driver refused to wait for your inspection when you sign the receipt. Even if the boxes look completely intact, there can sometimes be concealed damages.
Noting the inspection ensures that a claim can be filed for any damages so that replacements can be sent to you right away. We know how important it is to have functioning tables for your events, after all, broken tables are not very useful.
If the driver is willing to wait, inspect the shipment while they are still present so they can assist noting anything that might be wrong. If they won’t wait, continue the inspection after signing.
Inspecting Your Shipment
First, check for any obvious signs of damage. Broken pallets and ripped boxes are both indicators of rough handling during transit, and potential damages. (TIP: Anything that seems off, note on the delivery receipt! The more information, the better for the claim rep who may assist you in the future)
Next, you’ll want to unpack the items.
Count all the items you received to make sure that the order is complete, check that the color and models are correct as well, and for any visible damage.
If anything is wrong, snap a quick photo, then keep it in its original packaging. If you notice any damage, shortage, or incorrect items, file a claim right away! The more time in between delivery and notice of an issue, the more difficult it is to send replacement items.
Unpacking Your Order
As you unpack everything, make sure that all the parts are included (if you bought carts or dollies check for nuts and bolts!) As soon as you’ve confirmed that you have everything, and it’s all in good shape, you’re ready to use your new event equipment.
At this point, you can dispose of the shipping materials (the pallet and boxes) and relax a little bit. Maybe sit in one of your brand new folding chairs and kick your feet up?
Accepting a freight shipment can seem like a daunting task, especially if you have a lot of inventory on the way! We know how important it is for you to get your equipment in good shape, and in a timely manner.
Following these steps will ensure the quickest turn-around time if anything goes awry! Plus, If you order with EventStable, you can always call in to our customer service line, or use our online live chat if you’d like advice at any step of the way.
Missed Deliveries & Reconsignment & Damage
It is important to have someone on-site at the time of delivery to sign for the shipment. Most deliveries are made within normal business hours. If you might be unavailable during that time, please call in to the freight company prior to delivery to set up a delivery appointment, to avoid missing the shipment.
If a delivery is missed, the carrier will likely charge a re-delivery fee at the customer’s expense. If you are planning on being away for an extended period, please inform us prior so we can hold your shipment to be received after your return- or ask someone to accept the shipment on your behalf.
If you need the shipment reconsigned to a different location, please tell us as soon as possible. Check over your order confirmation closely to ensure the shipping address is correct.
If you notice anything out of place, please inform us as soon as possible. If the delivery address is changed after the freight has been picked up, reconsignment fees will be charged at the customer’s expense.
Although shipping damage is rare, we highly recommend that our customers thoroughly inspect each shipment just after taking delivery. All boxes should be opened, inspected and pieces counted to ensure a complete delivery.
Damages and/or shortages must be reported within 24 hours of receipt using our online claim form.
You'll be required to submit a Claim Request directly on EvenStable's website. Please ensure that you pass along this information to the person responsible for receiving the shipment.
Shipments to HI, AK, PR, and Canada
We love our Alaska, Hawaii, Puerto Rico, and Canada customers, and we routinely ship to customers in all of these locations!
We can run custom freight quotes for your order, and help choose the best carrier for your shipment’s needs. Feel free to call in to talk to one of our awesome reps- they’re happy to assist in getting a freight quote.
For our customers in Puerto Rico, the order will need to be shipped to an address of a freight forwarder within the mainland U.S., that you will hire to carry the freight the rest of the way to Puerto Rico.
For our Canadian customers, we do ask you to cover your customs broker to help move your freight over the border and handle GST rates. You’re always welcome to utilize our free shipping offers and ship to a freight forwarder within the U.S. if that is more convenient.
If you need recommendations for a freight forwarder or customs broker, feel free to call in- we can refer you to some great companies that our customers have happily worked with in the past!
We are happy to ship to a freight forwarder located within the U.S. who can assist in moving your shipment the rest of the way to you!
If you are in need of a recommendation for a freight forwarder, feel free to call in! We can refer you to one of the forwarders that our customers have used in the past. Please keep in mind the extra transit time with international orders.
Free Shipping Deals
Various Free Shipping deals are listed on the EventStable website. Free shipping can be offered through certain bulk quantities and larger purchases.
Look for these symbols on items around the website, indicating that it qualifies for a free shipping deal.
Free shipping deals are only offered to the contiguous United States, but don’t worry! We can still ship to all of our friends outside the contiguous 48 states.
For more on free shipping, click here