Returns and Exchanges
To request a Return Merchandise Authorization (RMA), please visit the claims page.
No returns will be accepted without prior written authorization and all RMA requests must be submitted within 30 days of order date. If a return is approved, the purchaser must obtain a Return Goods Authorization number prior to returning the item. To initiate a return, log in to your customer account, and select “RMA” from the options under “My Account”. Return instructions will be sent upon the acceptance of your return.
Upon approval the customer must return the goods within 10 days. Failure to do so will result in the return not being honored. The customer will be responsible for all return shipping/freight costs and up to a 25% restocking fee. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyer’s responsibility. No returns will be accepted after 30 days, or for defects relating to workmanship on products once they have been used.
Restocking Fee Clarification: A restocking fee is a percentage of the order total (exclusive of shipping and tax) that is excluded from the refund. Many of the items we sell are bulky and when returned require extensive inspection, testing, and potentially lose the ability to be sold as new. Your refund will be subject to up to 25% restocking fees, depending on the type of product returned.
25% - All folding chairs, all stacking chairs, all tables, all flooring and staging, all dollies and carts, all other furniture, tents, fencing, storage solutions, outdoor products, pipe & drape hardware (drapes are non-returnable).
15% - Accessory items, linens, umbrellas, folding bar stools
Customized products, closeout goods, special orders or drape orders are not returnable.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. The customer will not be responsible for restocking fees or shipping charges in the instance of fulfillment errors or manufacturer defects.
The buyer will be responsible for items that are returned to the wrong location, and must ensure when obtaining return authorization where the return is being shipped.
Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, EventStable will be unable to process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made unless there is a written agreement between the EventStable and the customer reached prior to time of delivery. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.