FAQ

Where are you located?

Our sales office is located in beautiful Paso Robles, California. We ship from multiple warehouses located in California, as well as Connecticut. Most of the pricing on our website includes free shipping to any of the 48 contiguous states. We also ship to Hawaii, Alaska, Canada, and to the Caribbean at competitive rates.

Do you sell to individuals?/Can anyone order off your site?

We sell to companies, schools, hotels, government agencies, and yes, individuals. If you’re a human and located in the USA or Canada, we will sell chairs to you.

How do I place an order?

We try to make ordering with us as easy as possible. Orders can be placed online, by adding products to the shipping cart using the “Buy Now” button. Then complete the checkout page and choose your payment method.

How long is my quote good for?

If you’ve received a custom quote, it is good for 30 days.

What is the turnaround time for my order?

Every effort is made to ship your orders as quickly as possible. In stock items typically ship within 1-2 business days. Transit times vary, based on the shipping destination. Please let us know if you have a specific event on the calendar that your order will be used for, so we can advise you on the best course of action for getting your order delivered promptly. Please note that we cannot guarantee deliveries are made on time, and we cannot be responsible shipments that do not arrive prior to your event. Please order with plenty of time, and give us a call to discuss.

What are my Payment Options?

Event Stable accepts all major credit cards including Visa, Mastercard, Discover and American Express, as well as PayPal. There is no additional charge for using these payment methods. We accept business and personal checks. Please allow time for the check to clear before your order ships. We also accept wire transfers.

Do I have to pay sales tax?

Orders shipping to California and Connecticut are automatically charged sales tax. Please contact us if your organization is tax exempt, or if you are a resale customer with a valid seller’s permit.

When will my credit card be charged?

Your credit card will be charged immediately upon hitting the “Check out” button on the Checkout page. If something was incorrect or you need to make a change, please contact us immediately and we’ll be happy to assist you.

What is your return policy?

We try to be as reasonable with returns as possible. Fortunately, we don’t experience many returns because the equipment we sell often exceeds our customers’ expectations. Most of the orders we ship go out with a freight company on pallets. All return orders require a RMA, or Return Merchandise Authorization. If a customer wishes to return an order for no fault on our part, return shipping costs are the customer’s responsibility. Upon request, we will arrange for shipping and bill the customer. Return orders are subject to up to 35% restocking fee at our discretion. We do not refund original actual shipping charges. Free shipping orders will be refunded minus our actual shipping costs.

What is quantity-based pricing?

To serve our broad market of customers, both retail and wholesale, we offer tiered pricing with discounts for larger quantities. Basically, the more you buy the more you can save. Learn all about our pricing schedule here.

What is the weight capacity on…?

We get this question a lot, especially when it comes to folding chairs and tables. There are companies out there making some pretty aggressive weight capacity claims for their equipment. While we don’t dispute those claims, we offer the advice that the equipment we sell is intended for rigorous, commercial use and as such will stand up to such use.

Can I buy a single chair?

You can buy just one of just about anything on our site. Often our customers will order a single chair as a sample, before placing a larger order. Other customers will order just a few chairs for the house. Please note: shipping individual large folding tables, such as 72” rounds, and banquet tables, can be very cost prohibitive for shipping.

Can you send me a sample?

We allow our customers to buy a single unit as a sample. Orders can be placed online or over the phone.

What makes your chairs different?

Our chairs are produced to be used in a commercial environment, such as in a party rental company or hotel. Since companies tend to be much harder on chairs and tables than our residential customers, our chairs are made with the best materials, paints, and reinforced for rigorous commercial use.

How will my order ship?

We use a variety of methods for prompt shipping. Orders small in size like sample chairs or patio heaters will ship by FedEx or UPS. Most other orders ship by common carrier, or freight on pallets. Learn all about how we ship here.

Do you ship to Canada?

We do ship to Canada, and have many Canadian customers. Though the free shipping offer does not extend to our Canadian friends, we have extremely competitive shipping rates to Canada. Learn more about shipping to Canada here.

Do you ship to Uzbekistan?

We don’t typically ship to Uzbekistan, or outside of North America for that matter. We will however ship to a freight forwarder located in the United States, and allow our international customer to arrange shipping from there. This of course requires receipt of cleared payment, and no funny business.

Why is there a charge for residential delivery or liftgate service?

Our Free Shipping offer applies to commercial addresses that have a loading dock or have access to a forklift. This is so the freight company can easily offload the pallets upon delivery. If the delivery address does not have a loading dock or forklift, the delivery truck needs to be equipped with a liftgate so the delivery driver can unload the pallets. The freight companies charge extra for this service. They charge extra for residential deliveries as well, which will come automatically with liftgate service.

Please note that some of our products are simply too large for residential and/or liftgate service. We look at this on a case by case basis, and if your order contains these items, we will contact you to make the appropriate arrangements.

What if there is damage to my order on delivery?

Due to the large nature of palletized freight shipments, sometimes damage does occur in transit. Obvious indications of possible damage include broken pallets, forklift punctures, broken stretch wrap, etc.

Upon receiving your shipment, we ask our customers to inspect it thoroughly for concealed damage, while the driver waits. If you do notice damage, or if the driver is unwilling to wait, write "DAMAGED" near your name on the bill of lading you'll be asked to sign. This will allow us to file a claim on your behalf.

If there is no note of damage on the bill of lading, we will be unable to file a claim and the customer will have to file the claim. Do not refuse a shipment due to suspected damage. Rather, note the damage on the delivery ticket so we can issue replacement products.