FAQ

Where are you located?

Eventstable is headquartered in sunny Los Angeles. We also have a sales and customer service center in Paso Robles, CA, as well as our east coast distribution center in Connecticut. 
We ship most of our products from California and Connecticut. Customers can also pick up goods in either of these locations. 
For more information, please visit our Contact Page and About Us

How do I place an order?

It couldn't be easier to place your order with EventStable. Simply shop for the products you need using our visual navigation. Add them to the cart (you can select quantities before or after you add to cart). From there, just enter your billing and shipping information, choose a payment method and complete checkout. 

*Pro tip - if you've not ordered with us in the past, register for an account ahead of ordering to take advantage of the EventStable rewards program

For bulk orders, you can also request a quote. The process is the same as the above, but instead of hitting "add to cart", select "add to quote" on the product page. 

Do you sell to individuals? Can anyone order from EventStable?

Yes. Although most of our customers are business - party rental companies, hotels, wedding venues, churches, country clubs, etc, many of our customers purchase our products for their homes. Residential customers can still take advantage of bulk pricing and free shipping when applicable.

How long is my quote good for?

If you have received a custom quote, it is good for 30 days by default. 

If your quote has expired, please reach out to your sales rep and they will be glad to renew your quote. 

How long will it take to receive my order?

Every effort is made to ship your order as quickly as possible. Most orders leave our warehouses within 2 business days. 

Transit times will vary, based on the delivery location and shipping method selected. 
Upon ordering, you will receive an order confirmation email. When your order ships, you will recieve another email with tracking numbers so you can keep an eye on the transit. 

Rush Orders

Many of our customers purchase event equipment in advance of their first event. Please plan ahead and leave enough time to ensure that your order arrives in time for your event. If you have a specific event on the calendar, please consult with a sales representitive so we can advise you on the best course of action for receiving your order on time. 

We can offer shipments with a "freight guarantee", but please note that EventStable cannot be responsible for rental costs or other costs associated with a late delivery for a specific event. 

What are my payment options?

Credit Card - we accept all major credit cards

Check - we accept business and personal checks. Please allow enough time for your check to clear prior to your order shipping.

ACH Collection - Provide us with the same bank account information that appears on your check, and we will process your payment by ACH. This is faster than payment by check. There is a form you can complete at checkout. 

Financing - we offer several financing options so you can conserve your cash and make monthly payments instead. Short term options with free net-30 terms are available, or equipment leases so you can write off payments on plans up to several years. For more information, visit our financing page here

Purchase Order - we accept purchase orders and offer net-30 day terms to preapproved accounts such as government agencies and municipalities.

PayPal - checkout quickly and securely with your PayPal account

Wire Transfer - please contact us and we will be happy to furnish our wire information

For more information about payment methods, click here

Do I have to pay sales tax?

We collect sales tax in many states. If we are required to collect sales tax on your order, it will be automatically added at checkout. 

If you have a tax exempt organization or have a resale certificate and wish to have us remove the sales tax, please contact us. 

When will my credit card be charged?

Your credit card will be charged immediately upon hitting the “Check out” button on the Checkout page. If something was incorrect or you need to make a change, please contact us immediately and we’ll be happy to assist you.

What is your return policy?

We try to make returns as painless as possible.

For all products in the Titan Event Furniture brand, we offer a 90 day return window with 0 restocking fees. 

All other products are subject to manufacturer return policy, which is generally 30 days with up to 35% restocking fee. 

Return Shipping Cost

Customers are only responsible for return shipping. For freight shipments, we can help set up a pickup and arrange the freight shipment back to our warehouse. The return shipping cost will be deducted from your refund. 

What is quantity-based pricing?

To serve our broad market of customers, both retail and wholesale, we offer tiered pricing with discounts for larger quantities. Basically, the more you buy the more you can save. Learn all about our pricing schedule here.

What is the weight capacity on...?

We get this question a lot, especially when it comes to folding chairs and tables. On most of our folding chairs and folding tables, we have had static and dynamic (drop) testing done by 3rd party laboratories. The weight capacities, if available, will be listed on the product page under "specifications". 

Can I buy a single chair or a single table?

You can buy one of just about anything on EventStable.com. If an item is not for sale individually, it is most likely very bulky and the sale and shipment of just one would likely yield high damage rates. Please note many larger items such as 72'' round tables are note eligible to ship via FedEx, so they must be shipped by freight truck. 

Many of our customers purchase one chair as a sample, prior to placing a bulk order.  

The shipping was more than the cost of the product! What gives?

This doesn't happen a lot, but when it does, it happens with folding tables. 

Most folding tables are too large to ship with FedEx, UPS or USPS. In order to ship these tables, they must be strapped to a pallet and shipped by freight truck. 

The problem with this, is that the freight companies charge by the amount of space the pallet takes up on the truck, and weight. So, when we ship a single table - say it's a 60'' round - that pallet takes up 25 square feet of space on the truck. The freight companies charge for all 25 square feet, hence why it is so expensive. It is only marginally more expensive to add additional tables to a shipment because we are just adding weight. 

Can you send me a sample?

Unfortunately due to the large volume of customers and orders at EventStable, we are unable to offer free samples. The exception would be items that are clearly marked on our website as samples with a $0 price tag. 

If you are considering a bulk purchase and need a sample, please purchase a single unit, or please contact us and a sales representitive will work with you. 

I found chairs at a big box store for $3! Why are yours more expensive?

It's all about the specifications and manufacturing. Our chairs are produced to be used in a commercial environment, such as in a party rental company or hotel. Since companies tend to be much harder on chairs and tables than our residential customers, our chairs are made with the best materials, paints, and reinforced for rigorous commercial use.

How will my order ship?

We use a variety of methods for prompt shipping. Orders small in size like sample chairs or patio heaters will ship by FedEx or UPS. Most other orders ship by common carrier, or freight on pallets. Tearn all about how we ship, click here.

Do you ship to Canada?

We do ship to Canada, and have many Canadian customers. Though the free shipping offer does not extend to our Canadian friends, we have extremely competitive shipping rates to Canada. Learn more about shipping to Canada here.

Do you ship to Uzbekistan?

We don’t typically ship to Uzbekistan, or outside of North America for that matter. We will however ship to a freight forwarder located in the United States, and allow our international customer to arrange shipping from there. This of course requires receipt of cleared payment, and no funny business.

What if there is damage to my order on delivery?

Due to the large nature of palletized freight shipments, sometimes damage does occur in transit. Obvious indications of possible damage include broken pallets, forklift punctures, broken stretch wrap, etc.

Upon receiving your shipment, we ask our customers to inspect it thoroughly for concealed damage, while the driver waits. If you do notice damage, or if the driver is unwilling to wait, write "DAMAGED" near your name on the bill of lading you'll be asked to sign. This will allow us to file a claim on your behalf.

If there is no note of damage on the bill of lading, we will be unable to file a claim and the customer will have to file the claim. Do not refuse a shipment due to suspected damage. Rather, note the damage on the delivery ticket so we can issue replacement products.